Citizen Charter

Our Services & Service Centers

Service
We provide Reinsurance Capacity and related technical support to all Non-Life and Life Insurance Companies in Nepal as well as those from outside Nepal
Service Center
All our Services are offered through our Corporate Office – our only Office – located in Kathmandu, Nepal. Since all our Customers are Institutions (that is, Life and Non-Life Insurance Companies in Nepal and abroad), the Services are mostly Offered through one-onone contact – in-person, on Call or via e-mail.

Timeline of our services

Underwriting of Treaties

7 Day
( On Submission of all Requirements )

Underwriting of Facultative Cases

Same Day
( On Submission of all Requirements )

Settlement of Claims

2 Working Days
( On Submission of all Requirements )

Cash Call

Same Day
( On Submission of all Requirements )

Confirmation of Statements Accounts

Same Day
( On Submission of all Requirements )

Response to e-mails received

1 Working Day
( On Resolution of all Queries )

Our Regulators

  • Nepal Insurance Authority
  • Registrar of Companies
  • Companies Act 2063
  • Insurance Act 2079
  • Income Tax Act 2058
  • Income Tax Rules 2059
  • VAT Act 2052
  • VAT Rules 2053
  • Labour Act 2074
  • Labour Rules 2075
  • Bonus Regulation 2039
  • Money Laundering Prevention Act 2063
  • Money Laundering Prevention Rules 2066
  • Directives issued from time to time by Nepal Insurance Authority

Our Financial

  • Published in leading National Daily and on our Website as per statutory Regulatory Timeline

Contact Persons for Services & Complains

For Services
Non-Life Reinsurance
Digdarshan Nepal
Non-Life Claims
Sujan Adhikari
Website Related
Deepak Kumar Shrestha
Life Reinsurance
Bidhya Shrestha
Finance, Accounts & Compliance
Mr Sitaram Wagle
Complaints if any,
First Point of Contact
Deepak Kumar Shrestha
Information Officer & Spokesperson
To be escalated to
Mr Mukesh Kumar Kapoor
Deputy Chief Executive Officer
Website Related
Ms Upasana Poudel
Chief Executive Officer
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